Refund & Cancellation Policy
Last updated: 27 August 2026
This policy explains how to cancel a Kissa Premium subscription and how we handle refunds. It applies to Kissa, operated by Ushaar Hoomans Private Limited.
Cancelling your subscription
You can cancel a Kissa Premium subscription at any time. Cancelling stops any future renewal — it does not end your current period. You keep full access until the end of the period you have already paid for.
If you subscribed on iPhone or iPad
Open the Settings app, tap your name, then Subscriptions, select Kissa and tap Cancel Subscription. Cancel at least 24 hours before the renewal date, otherwise the next period will be charged.
If you subscribed on Android
Open the Google Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions, select Kissa and tap Cancel subscription. Cancel at least 24 hours before the renewal date.
If you paid us directly
Where a subscription was purchased through a direct payment link rather than in the app, write to [email protected] and we will cancel it for you. A one-time payment does not renew, so there is nothing to cancel — access simply ends when the period does.
Refunds
Kissa Premium is a digital service delivered immediately on payment. Because of this, we do not offer refunds for a period that has already been used. We will, however, make things right in the situations below.
When we will refund
- You were charged but did not receive access. A full refund, or we restore your access — your choice.
- You were charged twice for the same period. The duplicate charge is refunded in full.
- You were charged after cancelling. A full refund of the charge taken after cancellation.
- The service was substantially unavailable for a prolonged part of your billing period because of a fault on our side.
- An accidental purchase reported within 48 hours, where the content has not been meaningfully used — for example a purchase made by a child on a parent's device.
When we will not refund
- Change of mind after using the service for the period.
- Forgetting to cancel before an automatic renewal, where the renewal was correctly charged and access was available.
- Partial or unused time in a period you chose to cancel part-way through.
- Loss of access caused by a device, network or account issue outside our control.
How to request a refund
Purchases made in the app
Subscriptions bought inside the app are billed by Apple or Google, and refunds for them are issued by Apple or Google under their own policies — we cannot process those refunds ourselves.
- Apple: request at reportaproblem.apple.com
- Google Play: request at play.google.com/store/account/orderhistory
If the store declines and you believe your case falls under "When we will refund" above, write to us — we will review it and, where appropriate, refund you directly.
Purchases made through a direct payment link
Email [email protected] from the email or phone number linked to your Kissa account, with the payment reference and a short description of the problem.
Timelines
| Stage | Timeline |
|---|---|
| We acknowledge your request | Within 2 business days |
| We decide and inform you | Within 7 business days of receiving the request |
| Approved refund is initiated | Within 3 business days of approval |
| Amount reaches your account | Typically 5–10 business days after initiation, depending on your bank or card issuer |
Refunds are always issued to the original payment method. We do not issue refunds as cash, vouchers or to a different account.
Failed and duplicate payments
If a payment fails but money leaves your account, it is usually an authorisation hold that your bank releases automatically, generally within 5–7 business days. If it has not been released after 7 business days, contact us with the payment reference and we will trace it with our payment partner.
Contact us
Ushaar Hoomans Private Limited
Door No. 4/461, 2nd Floor, Suite #1652, Valamkottil Towers,
Judgemukku, Thrikkakara, Ernakulam, Kerala, India, 682021
Email: [email protected]
Phone: +91 9037 022243
GSTIN: 32AADCU0904D1Z1 · CIN: U72900KL2022PTC075447
This policy should be read alongside our Terms & Conditions and Privacy Policy.